FREQUENTLY ASKED QUESTIONS
|All FAQs at once
• Are the in-vivo research instruments presented on Bioseb.com developed by Bioseb ?
• Which warranty applies to Bioseb products ?
• What are the payment terms when buying an instrument from Bioseb ?
• How do we deliver your order ?
• How to order a product from Bioseb.com ?
• How safe is it to order products on Bioseb.com ?
• What is the “Quick Request” function on Bioseb.com ?
• What is the difference between a "Quick Request" and a "Quote Request" ?
• May I get some help from Bioseb to find a product matching a specific need or application ?
• I have an idea / a need for a new research instrument. Could Bioseb develop this new instrument ?
• What to do if i have an issue with an instrument ?
• What happens to my personal data after the inscription on the website of Bioseb.com ?
• How do I change or delete my personal information in Bioseb.com's database ?
• What advantages do I get by registering on Bioseb.com ?
• What about the information liability of Bioseb.com ?
• I have an idea for improving Bioseb.com. Can I suggest it to you ?
|Are the in-vivo research instruments presented on Bioseb.com developed by Bioseb ?
All instruments in the "Bioseb Development" category on Bioseb.com are designed, developed and supported by Bioseb's R&D team. Instruments in other categories have been carefuly selected by Bioseb and are supported together with our partners in Europe and North America.
We have an innovation-based development model : we are turning researcher's ideas into real professional and accurate instruments to serve science. We work closely with our customers in various universities and private research facilities to identify the needs of researchers and develop innovative solutions to cover these needs. By closely following the usage of our new instruments and the latest research works, be it in scientific publications or during the numerous congresses we attend every year, we make sure that new developments capitalize on the experience of our users, while facilitating the next step in their research.
|Which warranty applies to Bioseb products ?
All our instruments are guaranteed for 12 months as from the date of delivery, except for the consequences of normal wear and tear on parts, negligence, incorrect installation or misuse. Extended warranty can be obtained in specific conditions or purchased. The guarantee does not cover spare parts or parts considered as consumables in the field, such as sensors, batteries, electrodes, cells, thermocouples, fuses, etc.
For more details about the warranty policy if Bioseb, please check our Conditions of Sales.
|What are the payment terms when buying an instrument from Bioseb ?
Payments can be made by check (issued by a France-based bank), bank transfer or credit card (you can download our bank information here). All bank transfer charges and fees shall be borne by the customer. All first orders are prepaid. In special cases and a special conditions, academic labs may obtain a line of credit. For more details about the payment policy if Bioseb, please check our Conditions of Sales.
|How do we deliver your order ?
All orders are the object of Confirmation of Receipt of Order, with the delivery lead time. The usual lead time is 24 hours to 30 days. Delivery costs (ground transport or air freight) are due for each order - the amount of these delivery costs is always mentioned on our Receipt of Order. For more details about the delivery policy, please check our Conditions of Sales.
|How to order a product from Bioseb.com ?
3 clicks are all you need to order a product from Bioseb.com:
1. Browse our catalogue and select a product matching your needs.
2. Click on "Ask for a quotation".
3. Once you have added all desired products to your cart, validate your request from this page and fill in necessary information.
Our team will answer your request as soon as possible by sending a personalised estimate for the selected products.
If you want to order directly without requesting an estimate, you can click here to download an order form in PDF format that you may fax to us at (+33) 820 825 521.
If you prefer to call us, we are open 5 days a week from 8.30 AM to 6.30 PM and reachable on following number : (+33) 4 42 34 43 60. You can also send us an email to email@example.com.
|How safe is it to order products on Bioseb.com ?
Bioseb.com's ordering system is based on estimate requests. Payment is not made online but after an initial direct contact with the Bioseb team. Our team always controls the request, the availability and the match between needs and product. Thus, there is absolutely no risk that your financial information may be disclosed on the Internet and used by third parties.
|What is the “Quick Request” function on Bioseb.com ?
The “Quick Request” function, available from each instrument page on Bioseb.com, allows you to quickly contact the Bioseb team in order to obtain more information about a product. All you need to do is to click on the “Quick Request” button, type in your e-mail address and select the type of information you would like to receive. Our team will then contact you by e-mail as soon as possible with the requested information. This new functionality does not require any registration, and your e-mail address won’t be used for any e-mailing or commercial purpose other than sending you the requested information.
A fast and simple way to get in touch and receive additional information on our instruments !
|What is the difference between a "Quick Request" and a "Quote Request" ?
To request a quote for a specific product, including all pricing information, options and conditions of sales, you need to be registered on Bioseb.com. The quote is an official document, and the first step of your ordering process.
To send a "Quick Request", you don't need to be registered on Bioseb.com, but you will only receive limited information on the product, and will still need to request an official quote if you want to place an order.
|May I get some help from Bioseb to find a product matching a specific need or application ?
Our 19 years of experience in the field of in-vivo research instruments will allow us to find a product efficiently meeting all your requirements, even for your most specific applications. Do not hesitate to ask for more information. Furthermore, if no instrument can be found for your research, we will be very interested in discussing the details of your scientific work, and see whether a new instrument can be developed to match your needs.
|I have an idea / a need for a new research instrument. Could Bioseb develop this new instrument ?
We work closely with our customers - private and academic labs - around the world to identify the needs of researchers and develop innovative solutions that will help science progress. We believe that research should not be limited by the availability of adapted instruments, but that well-designed instruments can open new fields of research. If you have an idea for a new in-vivo research instrument, or a specific need for a new tool to help your research, please contact us on firstname.lastname@example.org : we will be happy to discuss your need and assess the possibility of having our R&D team develop an innovative solution to cover your needs and implement your ideas.
|What to do if i have an issue with an instrument ?
During the time of warranty, Bioseb is taking care of the reparation/replacement of its products according to the terms of our Conditions of Sales. After these 12 months, Bioseb may provide repair services if needed - an estimate will be sent as soon as the instrument has been inspected.
|What happens to my personal data after the inscription on the website of Bioseb.com ?|
Bioseb is taking your privacy very serioulsy, as per our Disclaimer and Privacy Statement. Your personal data is necessary to register on bioseb.com. The data is for internal use only, and may be used to answer your requests, to deliver your orders or to customize our services. Such personal information is neither shared nor sold to third parties, and won't be used to abusively offer non solicited services to our clients. You can access, modify or suppress your personal data at any time by contacting us at email@example.com. Furthermore, if you subscribed to our newsletter, you can unsubscribe at any time by going to our newsletter page and clicking on the 'Unsubscribe' link.
|How do I change or delete my personal information in Bioseb.com's database ?|
You can change or delete your personal information in our database anytime by contacting us on firstname.lastname@example.org at email@example.com.
|What advantages do I get by registering on Bioseb.com ?|
By registering on Bioseb.com, you get an access to extended functionalities:
• Possibility to ask for quotes online for any product on our website.
• Unlimited download of all available PDF/video documents (handbooks, tutorials, technical specifications, demonstrations...).
• Possibility to subscribe to our newsletter to receive up-to-date information about products and special offers.
And as a registered user, you will benefit from exclusive offers: off-coupons, sponsorship, and much more...
|What about the information liability of Bioseb.com ?|
The information in this web site and in linked pages and documents is provided "as is" and does not create any express or implied warranty about bioseb or its products or services.
Information published on this Web Site as well as services, product specifications, availability and prices are subject to change without notice. BIOSEB may also make improvements and/or changes in the products and/or the programs described in this Web Site at any time without notice.
BIOSEB has made reasonable efforts to verify that the information in this Web site was accurate when first published. Such information may contain errors or omissions, however, and it is subject to change without notice. Bioseb does not undertake to update this information to include any such changes or to correct errors or omissions. Bioseb assumes no responsibility for any use of the information in this Web site or for any infringement of patents or other rights of third parties that may result. Certain information may be country-specific and may not apply in all countries.
|I have an idea for improving Bioseb.com. Can I suggest it to you ?|
Don’t hesitate to give us feedback on new functionalities or any other aspect of our website - we’re always happy to improve Bioseb.com in order to suit your needs !